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4th Annual Social Service Workforce Alliance Symposium

4th Annual Global Social Service
Workforce Alliance Symposium:
Case Management and the Social Service Workforce

May 24, 2017
9:00 a.m. – 4:30 p.m. ET
Center for Strategic & International Studies,
1616 Rhode Island Ave NW, Washington, DC 20036
and Live Webcast of all speakers and panels

On May 24, view the webcast at

***Webcast will begin on May 24 at 9 a.m. ET***

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Symposium Agenda

** Denotes sessions that will be live webcast. All times in ET.

8:30 - 9:00 a.m. Breakfast and Registration

9:00 – 9:10**     Welcome

                            Amy Bess, Director, Global Social Service Workforce Alliance

9:10 – 9:25**     Opening Remarks 

                           Tom Fenn, Project Director, Coordinating Comprehensive Care for Children   

9:25 – 9:40**      Opening Remarks

                            Dr. Rebecca Davis, Associate Professor and Director, Center for Global
                            Social Work, School of Social Work, Rutgers, The State University of
                            New Jersey

9:40 – 10:45**    Panel 1:  Building a stronger workforce to strengthen HIV-sensitive case
                           management systems and to realize national and global HIV goals

                           Moderator:  Vishanthie Sewpaul, Professor, Zayed University,
                           United Arab Emirates

                           1.    Strengthening the Community Workforce in Case Management to Improve
                           the Provision of Comprehensive Services and Increase Targeted HIV Testing in
                           Kinshasa, Democratic Republic of Congo
                           Djeneba Coulibaly-Traore, 4Children DRC Project Director
Integrating HIV Sensitive Benchmarks into a Case Management Approach
                           in Support of Nigeria’s 90-90-90 Campaign
                           Tapfuma Murove, 4Children Nigeria Project Director
3.    Getting to Zero: Social workers as case managers on transdisciplinary
                           teams improving the quality of HIV care in the United States
                           Theresa Fox, Research Analyst, Institute for Families, Rutgers, The State
                           University of New Jersey

10:45 – 11:00    Coffee Break

11:00 – 12:00**  Panel 2:  Promoting multidisciplinary linkages to carry out integrated
                           case management approaches

                          Moderator:  Zeni Thumbadoo, Deputy Director, National Association Child Care
                          Workers, South Africa

                          1.     Coordinating Clinic and Community Services through Case Management
                           Maury Mendenhall, Senior Technical Advisor, Orphans and Vulnerable
                           Children, USAID

                          2.     Responding to Violence Against Children through Linkage of School
                          Child Protection Teams and Hospital-based Child Protection Units
                          Bernadette Madrid, Executive Director of the Child Protection Network
                          Foundation, Inc., Philippines
3.     Linking a Case Management Approach in Conflict and Refugee Settings
                          to Country Level Systems of Care     
                          Anthony MacDonald, Regional Senior Child Protection Specialist, UNICEF
                          Regional Office for the Middle East and North Africa; and Abir Abi Khalil,
                          UNICEF Lebanon                     

12:00 – 1:00 p.m.  Lunch

1:00 – 1:45**      Panel 3: Innovations in capturing evidence in order to improve case
                           management and workforce strengthening

                           Moderator: Dan Lauer, Senior Program Officer, Global Development, GHR Foundation

                           1.     Information Technology and Open Source Software Tools that Facilitate
                           Case Management
                           Robert MacTavish, Child Protection Specialist/ Primero Project Lead, UNICEF
                           Headquarters New York

                           2.     Developments and Innovations in Case Management in Humanitarian Settings
                           Colleen Fitzgerald, CP Case Management Specialist, International Rescue
                           Committee and Chair, Child Protection Case Management Task Force under
                           the Global Alliance for Child Protection in Humanitarian Action

                           3.     What We Can Learn from Ongoing (RCT) Research: Keeping Children in
                           Healthy and Protective Families (KCHPF) experience using a case management
                           model to support child reintegration
                           Michelle Ell, Keeping Children in Healthy and Protective Families (KCHPF)
                           and 4Children Uganda Project Director

1:45 – 2:45         Small Group Work

                            Facilitators:  Beth Bradford, Maestral International and 4Children; Severine
                            Chevrel, 4Children; and Natia Partkhaladze, Georgian Association of Social

2:45 – 3:00          Coffee Break

3:00 – 3:30**      Group Report Back and Discussion         

3:30 – 4:25**       Panel 4: Working toward sustainable models of staffing effective case
                            management and systems of care for children and families

                            Moderator:  Joanne Dunn, Senior Social Welfare and Justice Advisor,
                            UNICEF Headquarters New York

                            1.     Leading the Way: Building national case management system in
                            Precious Muwoni, Regional Social Protection Advisor, Bantwana Initiative of
                            World Education (WEI/B), Department of Child Welfare and Protection
                            Services, Zimbabwe;
and John Nyathi, Chief Social Welfare – Child Protection
                            Services, Ministry of Public Service, Labour and Social Welfare, Zimbabwe
                            2.     Case Management in Namibia: Where we are coming from and where
                            we are heading
                            Janet Du Preez, 4Children Regional Technical Advisor, Catholic Relief Services,
                            South Africa;
and Charlene Nadine Uakuramenua, Senior Social Worker
                            Gender-Based Violence
Protection Unit, Khomas region, Government of
                            Namibia’s Ministry of Gender Equality and Child Welfare
3.     Maximizing the Investment in Child Well-Being: Combining social assistance
                            and data tracking pertaining to children through intensified family visits, care and
                            case management
                            Mayke Huijbregts, Chief of Social Policy and Child Protection, UNICEF South
and Thabani Buthelezi, Chief Director M&E, Ministry of Social
                            Development, South Africa

 4:25 – 4:30**     Closing Remarks

                             Dr. Jim McCaffery, Senior Organization Strengthening Specialist, TRG and
                            Chairperson, Global Social Service Workforce Alliance Steering Committee

This year's Symposium is being co-hosted by the Coordinating Comprehensive Care for Children (4Children) project, a five-year USAID-funded project implemented by a consortium of organizations led by Catholic Relief Services (CRS). This event is made possible in part through funding from the United States Agency for International Development (USAID) to the 4Children project through the President’s Emergency Plan for AIDS Relief (PEPFAR) program. GHR Foundation also supports the Alliance.