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Alliance Case Management Interest Group Terms of Reference

The purpose of the Global Social Service Workforce Alliance Interest Groups is to advance knowledge, discussion, tools and information exchange related to a thematic area of concern to the Alliance members. They are task-focused and result-oriented groups of Alliance members who have expertise in the thematic area. Interest Groups are launched by the Steering Committee and facilitated by an Advisory Group who manage the products on behalf of the Alliance.

Although conceptual differences in Case Management paradigms occur across organizations, regions and contexts, there are fundamental principles and similarities, which guide the process, including steps, coordination, collaboration, and workforce roles and responsibilities that aim to improve and expand the experience and range of services available and accessible to the client beneficiary. This Case Management and Social Service Workforce Interest Group will:

1) Provide a platform to exchange existing tools, resources and knowledge pertaining to case management for children and families

2) Develop and promote a common yet contextually flexible understanding of case management as an approach or operational process

3) Support the collaborative, multi-partner development of a set of tools and/or resources to enhance the understanding and provision of case management approaches by the social service workforce.


Please read the full TOR here.  If you are interested in joining this interest group, please click here.  If you are not yet an Alliance member, you will need to first join here.