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Changing the Focus of Social Work Supervision: Effects on client satisfaction and generalised contentment

This study examines the efficacy of client-centred supervision for improving client satisfaction in a community mental health team. Using supervision to ask questions about client problems and staff interventions in the context of client outcomes appears to increase staff use of basic communication, problem-solving and relationship skills in clinical practice and to improve client outcomes.

Author(s): 
Harkness D & Hensley H
Year of Publication: 
1991
Program themes: 
Geographic location: 
Resource Type: 
Journal article - open access
Language: 
English
Section: 
Resource Database