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Senior Technical Advisor, Social Service Workforce Strengthening

Job Title:                            Senior Technical Advisor, Social Service Workforce Strengthening          

Reports to:                          Alliance Director

FLSA Status:                       Exempt

Posted date:                        May 11, 2017



The primary role of the Alliance Senior Technical Advisor for Social Service Workforce Strengthening (STA) is to provide technical leadership and guidance on effective approaches of strengthening the social service workforce. The STA will demonstrate the skills and knowledge needed to manage a portfolio of partnerships, initiatives and special activities. The STA will bring technical expertise and experience in social service workforce strengthening, case management and child protection programming. 

The STA is an exempt position. Exempt employees are expected to work the appropriate and necessary time in order to complete key assignments and related tasks on schedule.


The Global Social Service Workforce Alliance is a non-profit network that works toward a world where a well-planned, well-trained and well-supported social service workforce effectively delivers promising practices that improve the lives of vulnerable populations. The mission of the Alliance is to promote the knowledge and evidence, resources and tools and political will and action needed to address key social service workforce challenges, especially within low to middle income countries. The Alliance pursues this by:

  • Serving as a convener for an inclusive, representative network of stakeholders including government organizations, nongovernmental organizations, academic institutions, donor groups, professional associations and community practitioners to create a forum for discourse and collective learning
  • Advancing knowledge by deriving, organizing and disseminating critical evidence-based research, resources, tools, models and best practices
  • Advocating for workforce-supportive policy reforms at the global and national levels

The Alliance is funded through the Coordinating Comprehensive Care for Children (4Children) project, a five year USAID funded project implemented by a consortium of organizations led by Catholic Relief Services with partners IntraHealth, Maestral, Pact, Plan and Westat. 4Children is designed to improve health and wellbeing outcomes for orphans and vulnerable children (OVC) affected by HIV and AIDS and other adversities. 4Children’s work utilizes global evidence establishing that HIV and other adversities are best prevented and addressed when families and children have access to both high quality health and social welfare services. The Alliance is also funded by GHR Foundation. 

Tides Center acts as the fiscal sponsor of the Alliance and therefore oversees staff contracts for the Alliance. An 11-member Steering Committee oversees and guides the direction and development of the Alliance and provides support to the Alliance Secretariat, currently comprised of two staff.


Represent the Alliance and strategically engage as a technical expert and global advocate on behalf of social service workforce strengthening and the Alliance

  • Serve as a resource person on key aspects of social service workforce strengthening to the Alliance membership and partners, facilitating technical support, learning exchanges and knowledge sharing, the documentation and dissemination of best practices, and the development and utilization of relevant strategies, guidelines, tools and resources related to social service workforce strengthening
  • Represent the Alliance at various forums including international, regional and local meetings and conferences to communicate the work of the Alliance and build and maintain contacts and strategic relationships with key stakeholders, including donors, governments, multilaterals, academic institutions, professional associations and NGOs
  • Support proposal development, project implementation, monitoring and evaluation and reporting
  • Write and collaborate on appropriate policy and advocacy papers, technical briefs and reports
  • Assist in the development and implementation of webinars and other Alliance-hosted learning events
  • Identify experts in the field of social service workforce strengthening, invite them to join and contribute to the work of the Alliance and field requests from members and partners for their assistance

Manage and provide oversight of an Alliance project on the workforce implications of case management

  • Stay abreast of state of the art developments and innovations relevant to case management and child protection
  • Identify and facilitate collaboration on case management with other global partnerships and initiatives, regional platforms and networks
  • Systematically promote information exchange, cross-fertilization and learning between and among Alliance members and partners working on case management, identifying areas for collaboration and further investment
  • Facilitate participatory communication with case management interest group advisory committee members as well as interest group members to support them in the development of program approaches and a workplan with timeline
  • Organize and facilitate interest group meetings and associated events or conferences 
  • Ensure and foster effective alignment of activities and smooth coordination between the case management project and other Alliance activities
  • Oversee the relevant scopes of work, associated budgets, sub-agreements and contracts of all consultants related to this work
  • Ensure timely submission of high quality project narrative reports 


Engage in personal professional development activities

  • Attend trainings, conferences, presentations and other events to learn more about social service workforce strengthening and child protection
  • Join networks of non-profit professionals on behalf of the Alliance


  • Demonstrated knowledge and technical capacity in social service workforce strengthening, child protection programming and case management, including an understanding of the issues facing separated children and families in vulnerable contexts
  • Master’s degree in social work and 8+ years of experience – or - Bachelor’s degree in social work and 10+ years of experience in social services with a focus on case management approaches and social service system strengthening strongly preferred.
  • Minimum 3 years of experience:
    • working with international agencies or institutions in developing countries
    • implementing programs for vulnerable children and families based on core child protection and human rights principles, guidelines and standards
  • Experience engaging effectively with USAID, PEPFAR and other bilateral agencies; the United Nations and other international agencies; national governments and counterparts; non-profit organizations; professional associations and other key stakeholders.   


  • Strong understanding of the collaborative approach of networks; ability to facilitate partnerships and collective learning across organizational boundaries
  • Strong critical thinking, creative problem-solving and organizational skills in diverse environments and under pressure
  • Excellent time management and personal organization with the demonstrated ability to successfully manage and coordinate consultants to meet and report on project objectives in a timely manner
  • Excellent administrative, planning, budgeting and financial management skills, including the ability to prepare and analyze work plans and budgets
  • A high degree of diplomatic skills: personable, flexible, sense of humor and good at community mobilization
  • Demonstrated high degree of cultural competency
  • Ability to occasionally travel domestically or internationally (up to 6 trips per year)
  • Strong written and verbal communication skills in English required; knowledge of another UN official language is an advantage, particularly Arabic
  • Knowledge of social media and experience using Twitter, Facebook, etc.
  • Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook


The STA reports to the Alliance Director and interacts on a regular basis with the Alliance Steering Committee, Alliance Interest Group leaders and members. The STA will also conduct member outreach via e-mail and at events and interact with organizational partners and stakeholders interested in becoming engaged in social service workforce strengthening activities with the Alliance.


  • The position may be based in Alliance headquarters in Washington, DC, USA or elsewhere
  • Ability to travel internationally up to 6 times per year to attend conferences, workshops or other related activities and to visit partner program sites, at times in rural locations
  • Minimum noise levels in an office environment
  • Office environment requiring sitting at a desk most of the day, using hands to operate a computer and other office equipment
  • Requires lifting of 0-20 lbs. occasionally or as needed


  • The Alliance office space is located in a shared space with other organizations
  • Work location in DC possible with telecommuting permitted based on business needs of the organization; work location elsewhere in the world is negotiable. 


Please send your cover letter and resume to:  Applications will be reviewed on a rolling basis.  Once funding for the position is confirmed, only finalists will be notified.

The organization will compensate the successful candidate at a level that is consistent with the area’s leading non-profit organizations and commensurate with the candidate’s experience and skills. The benefits package, which includes medical, dental, disability coverage, contributions to retirement plan, sick and holiday leave, is nationally competitive.

The Global Social Service Workforce Alliance, a project of Tides Center, is an "at-will" and equal opportunity employer. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise Tides in writing of special needs at the time of application.