Case management

Guidelines for Mobile and Remote Gender-Based Violence Service Delivery

Information on service delivery via remote group psychosocial support sessions, types of entry points for case management, and methods for establishing safe and confidential case management entry points.

Changing the Focus of Social Work Supervision: Effects on client satisfaction and generalised contentment

This study examines the efficacy of client-centred supervision for improving client satisfaction in a community mental health team. Using supervision to ask questions about client problems and staff interventions in the context of client outcomes appears to increase staff use of basic communication...

Fostering Local Partnerships in Remote Management and High-threat Settings: Emerging lessons from child protection programming in Syria

This study documents lessons from child protection activities focusing on psychosocial interventions in southern and central Syria. Partnerships with local actors are at the core of remote management arrangements, and are the only viable option to deliver child protection interventions in many...

Child Protection Case Management Guidance during COVID-19

This guidance note details the four priority areas that case management agencies will need to focus on in the coming days and months during COVID-19 for child protection.

Support Supervision Guide for Orphans and Other Vulnerable Children Service Delivery

This guide aims to facilitate provision of technical support and quality assurance for OVC services and interventions in a comprehensive manner by different stakeholders. It is expected that the national ministry will use this tool to supervise Technical Services Originations (TSOs), local...

M'Lop Tapang Staff Supervision Policy and Guidelines

M’Lop Tapang recognizes that supervision is an essential component of quality social work services for children and families. This document is intended to define supervision that is available and ensure it is available to all social service workers for professional development, training and quality...

Strengthening Child Protection Systems: Guidance for Country Offices

Building child protection systems is a priority sub-theme in the Global Results Framework (GRF). This guidance has been produced by the Child Protection Systems Task Group and works to GRF indicators for this sub-theme. The guidance presents conceptual and practical guidance for strengthening...

Guidelines on Assessing the Best Interests of the Child

One of UNHCR’s key priorities is to protect and promote the rights of all children falling under its mandate. In order to achieve this, UNHCR and its partners must support the strengthening or establishment of comprehensive child protection systems. A best interests determination (BID) describes...

Multi-Country Review of the State of the Social Service Workforce in the Middle East and North Africa Region

Data from this review in eight countries is intended to guide and assist country-level action plans to strengthen the social service workforce.

A Goal Within Reach: Ending the institutionalization of children to ensure no one is left behind

Children and young people who, for various reasons, live without the care of their parents or those who are at risk of losing it are the most exposed to poverty, discrimination, and exclusion – factors that, in turn, can make them more vulnerable to abuse, exploitation, and abandonment. The...

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