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Professional development

Coaching and Mentoring in Social Work - A review of the evidence

The findings in this report suggest that both coaching and mentoring have positive implications for social workers and the organisations within which they work. More research is needed to identify which models of coaching and mentoring are associated with the best outcomes for social workers,...

Multi-Country Review of the State of the Social Service Workforce in the Middle East and North Africa Region

Data from this review in eight countries is intended to guide and assist country-level action plans to strengthen the social service workforce.

Mapping Social Work Education in the West Africa Region: Movements toward indigenization in 12 countries’ training programs

This article presents the results of a systematic mapping of social work training programs in countries throughout West Africa, a region historically under‐represented in global discussions of the social welfare workforce. The research illuminates how social workers and related professionals are...

State of the Social Service Workforce 2018

This 4th annual report consolidates trends and data from 32 countries to make recommendations for better planning, development and support to this frontline workforce.

Key Considerations in Establishing a National Association for Child and Youth Care Workers

These guidelines were produced by four national professional associations for child and youth care workers in Africa to encourage others to undertake a similar process in other countries toward professionalization, regulation and growth of child and youth care work. These guidelines provide an...

Guidelines to Strengthen the Social Service Workforce for Child Protection

These guidelines are informed by evidence of ‘what works’ and lessons learned in the field.

Children in Moldova are Cared for in Safe and Secure Families Project

This final project report highlights some of the lessons and achievements in Moldova toward helping government improve national child care and child protection policies and legislation and build capacity through training to support the transition of the child care system towards family- and...

Child Neglect in Humanitarian Settings

The document highlights the importance of strengthening protective factors, including the provision of quality social services, to address child neglect.

Human Services Management Competencies

This document specifies and details competencies with performance indicators necessary to successfully manage human services organizations through the following four domains: Executive Leadership, Resource Management, Strategic Management and Community Collaboration. These domains and the...

WHO Guideline on Health Policy and System Support to Optimize Community Health Worker Programmes

This resource related to community health worker remuneration, training and education, data collection, certification, career ladder, supervision, offers best practices that can be replicated by social service workers and other community service providers. The data demonstrates that when all of...

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