You are here

Alliance-Developed Resources

The Alliance has developed and collaborated on a number of resources and tools to accelerate programming on social service workforce strengthening, and aid efforts to better plan, develop and support the social services workforce. We highly encourage the use of these resources and tools. If you translate any of the documents into other language please contact us, as the translations may be of use to others.

State of the Social Service Workforce Reports

State of the Social Service Workforce Report 2020The Alliance produced its first annual State of the Social Service Workforce Report in 2015 to shed light on key social service workforce data and trends, showcase innovative and effective workforce strengthening initiatives, and highlight this fairly new area of focus. Reports have been subsequently released in 2016, 2017, 2018 and 2020 that include both qualitative and quantitative analyses of the workforce and make recommendations for future efforts to strengthen the workforce.

Access the reports

 

 


Regional Workforce Reviews

Social Service Workforce in Middle East and North AfricaThe Alliance has produced regional, multi-country reviews, in coordination with UNICEF Regional Offices for the East Asia and Pacific region, Middle East and North Africa region and the South Asia region. The reviews provide an overview of the current status of the social service workforce in the region and identify good and promising practices for workforce strengthening in order to inform advocacy, legal, policy and strategy development and investment. Each report was compiled through a participatory mapping process outlined in the Social Service Workforce Mapping Toolkit.

Access the regional reviews

 

 


Social Service Workforce Safety and Wellbeing during the COVID-19 Response

Social service workforce safety and wellbeing during the COVID 19 responseA well-supported, appropriately equipped, empowered, and protected social service workforce is essential to mitigating the damaging effects of the COVID-19 pandemic. Social service workers can build on their existing strong ties to children, families, and communities to rapidly respond in ways that are effective. However, to do so, they must stay safe and healthy. This technical note is intended to provide guidance on how to support the social service workforce and empower them to safely serve children, families, and communities during the COVID-19 pandemic. This guidance is for governments, non-governmental organizations, social service workers, and their supervisors. It is also available in Arabic, Spanish, French, Serbian, Portuguese and Farsi.

Access the technical note

 


Guidelines to Strengthen the Social Service Workforce For Child Protection

Guidelines to strengthen the social service workforceThese Guidelines, developed in consultation with UNICEF Headquarters and regional offices, are designed to accelerate programming on social service workforce strengthening with national and regional partners. Focusing on three key aspects of social service workforce strengthening—planning, developing and supporting—the guidelines highlight a series of interventions that focus on enhancing the capacity of the workforce to deliver promotive, preventative, and responsive interventions that support families and children in communities. Additionally, the guidelines provide examples of how social service workers provide these services by facilitating and coordinating efforts across various sectors.

Access the guidelines

 


Social Service Workforce Mapping Toolkit

Social Service Workforce Mapping ToolkitWorkforce mapping is based on the premise that when the right number of workers are in the right positions and locations and have the right training, people will be able to access more effective and appropriate levels of care and support. This toolkit serves as a step-by-step, how-to guide for completing a national workforce mapping process. It packages tips, key considerations, sample tools, terms of reference and other guidance. As a result of completing this mapping process, groups will have data and information about the current status of the social service workforce in their country and will be better able to identify recommendations and strategies to improve the workforce going forward, thereby improving the quality of care available to children and families. 

Access the toolkit

 


Results Matrix for Social Service Workforce Strengthening

Social Service Workforce Results Matrix CoverThis results matrix, developing in collaboration with UNICEF, is meant to guide the measurement of progress toward strengthening the social service workforce. Measuring progress against the specified indicators can help increase understanding of the impact of efforts to strengthen the social service workforce and of areas that need more attention. While this guide can be used by any organization interested in measuring progress toward workforce strengthening, it is ideally carried out as a process led and owned by a representative group of stakeholders across a given country, so that data is collected in an organized and harmonized way through partnership at the national level, with support from sub-national and community levels. This matrix is a companion piece to the Guidelines to Strengthen the Social Service Workforce for Child Protection and aligns with the Social Service Workforce Mapping Toolkit.

Access the results matrix

 


Guidance Manual on Strengthening Supervision for the Social Service Workforce

Supervision Guidance ManualEffective supervision results in improved quality of service to clients, reduced risk of poor practice owing to stronger reflection in action, integration of knowledge and research in daily practice, and reduced worker stress and burnout. The purpose of this manual is to offer guidance on supervision to individuals working to provide, manage or coordinate social services. This manual defines what is meant by supervision in social services, outlines the key elements of good practice in supervision and summarizes the different forms of supervision. It also presents general recommendations as well as specific case examples and draws from documented best practices. It is the hope that readers will gain greater awareness of the significant positive benefits of supervision and key elements of carrying out quality supervision. 

Access the manual

 


Global Advocacy Toolkit for the Social Service Workforce

Advocacy toolkitThe social service workforce stands on the front lines of addressing the most pressing issues facing our societies today, but the impact of their work depends on receiving the proper political and financial support. Failing to strengthen the workforce means limiting the effectiveness of programs and wasting valuable resources. The Global Advocacy Toolkit for the Social Service Workforce provides advocates with a common set of tools and messages with which to bring about greater political and programmatic priority for strengthening the social service workforce. This Toolkit is research-based, solutions-focused and includes lessons from behavioral science and original research on the most effective ways to communicate to policy and decision-makers. It includes case studies, stories, fact sheets and infographics, which can be used individually or together. 

Access the full toolkit

 


Core Concepts and Principles of Effective Case Management & the Case Management Compendium

Case managementThe use of quality case management practices has been shown to improve decision-making and service delivery in child welfare and protection, which reduces violence against children, prevents unnecessary family separation, and improves child and family outcomes. Core Concepts and Principles of Effective Case Management supports the social service workers responsible for implementing a case management process, by articulating the main principles and concepts of case management as well as by serving as a guide to help inform or reflect upon local and contextualized approaches.

The compendium is a compilation of case management tools and resources organized under the following themes: core concepts and principles, tools and forms, standard operating procedures and training materials. It is intended to be useful to audiences of various workforce levels and organizations, representing practices from humanitarian and development perspectives across different regions. Both the compendium and Core Concepts and Principles of Effective Case Management are the work of the Alliance Case Management Interest Group. 

Access the principles of effective case management       Access the compendium

 


Para Professionals in the Social Service Workforce: Guiding Principles, Functions and Competencies

Para professionals in the social service workforceWhile community level workers, often para professionals, provide an array of social services in various countries across the globe, the functions and activities of these workers are not well described or delineated within or across countries. Training, credentialing, supervision and evaluation of para professional community social services vary as well based on local context. This document frovides guidance for developing programs and activities related to how para professionals can be trained, developed, deployed and supported, and a competency framework to provide program guidance, accountability and ultimately inform both training and supervision. The first edition was released in September 2015 and second edition in 2017. The second edition includes competencies for two new sets of workers - Para Professional Social Workers and Para Professional Community Development Workers. Également disponible en Français.

Access the guiding principles 

The Alliance has also developed a curated list of resources specifically relevant to planning, developing and supporting the para professional workforce. These tools are selected from a wider array of relevant tools you can find in our resource database and are intended to feature practical information and actions necessary for strengthening the para professional social service workforce.

 


Additional Resources and Tool