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Staff Retention in Family Services Workbook 4 – Communications Skills

The purpose of this training and series of workbooks is to increase child and family service agencies’ effectiveness in developing and retaining their staff by applying information from research and best retention practices to their work. The foundation for this material is the important mission of child and family service to provide safety, permanence and well being for children, within a context of family-centered practice. Underpinning this foundation is a heightened sensitivity to the potential impact of significant emotional events on child and family service professionals which can lead to excessive stress, burnout and, possibly, secondary trauma. Workbook 4 – Communications Skills: provides specific information, tools and activities to adapt communication skills to the supervisory relationship.

Gary Anderson, Judith McKenzie, John McKenzie, Rosemary Jackson
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Training curriculum
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