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Pre-service training

State of the Social Service Workforce 2018

This 4th annual report consolidates trends and data from 32 countries to make recommendations for better planning, development and support to this frontline workforce.

Key Considerations in Establishing a National Association for Child and Youth Care Workers

These guidelines were produced by four national professional associations for child and youth care workers in Africa to encourage others to undertake a similar process in other countries toward professionalization, regulation and growth of child and youth care work. These guidelines provide an...

Guidelines to Strengthen the Social Service Workforce for Child Protection

These guidelines are informed by evidence of ‘what works’ and lessons learned in the field.

Child Welfare Caseworkers and Children with Developmental Disabilities: An Exploratory Study

Although caseworkers play a key role in ensuring that the special needs of these children are met, little is known regarding caseworkers’ knowledge about, exposure to, and comfort with people with developmental disabilities. In this exploratory study, local county caseworkers were asked to self-...

Children in Moldova are Cared for in Safe and Secure Families Project

This final project report highlights some of the lessons and achievements in Moldova toward helping government improve national child care and child protection policies and legislation and build capacity through training to support the transition of the child care system towards family- and...

Identifying and Addressing Risk in the Implementation of Alternative Care Policies in Cambodia

This short human rights in action article take a critical approach to the translation of alternative care and child protection policies to practice and highlights risks involved with haste, outcomes measured in numbers and unrealistic timeframes, and rapidly transforming practice with nascent...

Transitioning to Family Care for Children

A series of three tools has been developed to support groups working to transition from residential care settings to family-based care, including an online training, a guidance manual and toolkit.

Child Neglect in Humanitarian Settings

The document highlights the importance of strengthening protective factors, including the provision of quality social services, to address child neglect.

Human Services Management Competencies

This document specifies and details competencies with performance indicators necessary to successfully manage human services organizations through the following four domains: Executive Leadership, Resource Management, Strategic Management and Community Collaboration. These domains and the...

WHO Guideline on Health Policy and System Support to Optimize Community Health Worker Programmes

This resource related to community health worker remuneration, training and education, data collection, certification, career ladder, supervision, offers best practices that can be replicated by social service workers and other community service providers. The data demonstrates that when all of...

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